We currently accept PAYPAL Visa, Mastercard and American Express payments from customers via our secure service provider.
All our products are handmade to order, which means during busier periods delays are possible, meaning that it can take up to 5 working days to create and ship your item(s). We ask that if you require your order for a date within the time scale, to leave a note with the date at checkout. When your order is received we can confirm if the turn around is possible, if we are unable to fulfil your request as full refund will be given along with an email to notify you.
Many of the items on our site have personalised text boxes to fill in to place an order, we ask you to double check all spelling is correct before submitting. If a mistake is made, please send us an email as quickly as possible so that we are able to rectify this. Please be aware that if the product is made using the incorrect spelling that has been given, no refund will be given.
Our orders are sent via Royal Mail postal service. You will be notified via email as soon as your parcel is shipped, with any tracking information, if available.
Refund & Exchange Policy
Returns are not accepted for any personalised items unless they are damaged upon delivery. Please be aware refunds/exchanges are not given on personalised items unless a mistake has been made on our behalf (i.e spelling error). Refunds/exchanges are not given if the error is on the buyers behalf (i.e spelling wrong due to being wrong in the custom text boxes). Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your happiness is what is important to us, if there is a problem with an item/order please contact us via email as soon as possible so we can help!